Refund policy

There is a 14-day return policy which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you'll need to create an account or log in to an existing account here. 

If your return is accepted, I'll let you know how to send your parcel back and you'll be responsible for paying the shipping costs for any returns. Items sent back without first requesting a return will not be accepted.

You can always contact me with any return questions at info@baskcandles.co.uk.

Damages and issues

Due to the fragile nature of products, unfortunately damages do happen from time to time. Please contact me as soon as you can if any items arrive damaged and I can look to resolve this for you.

Non-returnable items
Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
I don't offer exchanges so the easiest thing for you to do will be to return your unwanted item and place a separate order for a new one once your return request has been approved.

Refunds
I'll notify you once your return has been received and whether it's been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@baskcandles.co.uk.